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Systems, tests, and product support
Problem with instrument or product
Instrument temperature error
Temperature Error Troubleshooting and Case Submission Guide
If you encounter any of the following temperature-related errors, please provide the answers to the troubleshooting questions below and include a system log report:
1001: Temperature Drifted from Set point
1002: Heater Temperature Differential Error
1004: Internal Temp Out of Range
2014: Thermistor Temperature Out of Range
2022: Unable to Reach Desired Temperature
4009: Heater A Temperature Unstable
4010: Cooling Fan Operation Not Verified
4012: Heater B Temperature Unstable
4017: Thermistor Temperature Out of Range
Troubleshooting Questions:
Review the troubleshooting questions below. If your answer to questions 1-4 is Yes, collect a system log report (instructions below) and submit a case using the button at the bottom of this guide. Include any relevant answers in your case submission.
How to Collect a System Log Report
If the issue is not resolved via the troubleshooting steps, collect a system log report then create a case using the button below and upload it to your case
GXDX System
Xpress® System
Infinity® System
Still need help?
Click on the button below to directly open a support case. Upload your system log report to the case and add any relevant detail from the troubleshooting questions to the case description.
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4th floor, Bldg 10, No. 518
North Fuquan Road
Changning District, Shanghai
Repubblica Popolare Cinese
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Dubai United Arab Emirates
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Cepheid (Proprietary) Limited
Building 3 Culross on Main,
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Bryanston, 2191,
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Stanislavskogo, 21/3
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Cepheid UK Ltd.
Oakley Court
Kingsmead Business Park
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HP11 1JU
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Röntgenvägen 5,
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Cepheid India Pvt. Ltd
9th Floor, Paras Twin Towers
Tower B, Golf Course Road
Sec-54, Gurugram
HARYANA - 122002
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