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Systems, tests, and product support
Problem with instrument or product
Instrument not detected
Instrument Not Detected by Software Troubleshooting Guide
Use the steps below as a troubleshooting guide.
Step 1: Ensure Your Instrument is Powered ON
Step 2: Check for Recent Software Upgrade
Step 3: Power Cycle the Instrument and Computer
Step 4: Inspect the Ethernet Cable
Still need help?
Click on the button below to directly open a support case. Upload your system log report to the case and add any relevant detail from the troubleshooting questions to the case description.
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Postbus 292
Apeldoorn, NL-7300 AG
Netherlands
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Tekniikantie 14
02150 Espoo,
Finlande
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Via Emilia, 26
20090 Buccinasco (MI)
Italy
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8:00am - 5:00pm
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Suite 5,03, Level 5/123 Epping Rd, Macquarie Park NSW 2113
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Office Hours
Monday to Friday, from 8 am to 6 pm, Brazilia Time
Adresse
Av das Nações Unidas, 14401 - Ed Parque da Cidade, Torre B3 (Jatobá), 5º andar - Chacara Santo Antonio, São Paulo - SP, 04794-000
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Office Hours
DE 9H00 À 17H30
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Suite 5,03, Level 5/123 Epping Rd, Macquarie Park NSW 2113
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Calle Desiderio Arias San #75A
Bella Vista. Santo Domingo.
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Adresse
Kleinhoefstraat 5 bus 26
B-2440 Geel
Belgium
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Office Hours
Monday to Friday 8:30am to 5:30pm
Adresse
4th floor, Bldg 10, No. 518
North Fuquan Road
Changning District, Shanghai
P. R. China
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Adresse
DAFZ Dubai Airport Free Zone
Building 7WA, Office 2048
P.O. Box 293802 DAFZ
Dubai United Arab Emirates
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Aleje Jerozolimskie 181A,
02-222 Warszawa
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Cepheid GmbH
Europark Fichtenhain A 4
47807 Krefeld
Allemagne
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Office Hours
Monday to Friday 8:30am to 4:30pm
Adresse
Cepheid (Proprietary) Limited
Building 3 Culross on Main,
Corner Main Road and Culross Road,
Bryanston, 2191,
Johannesburg
South Africa
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Adresse
Stanislavskogo, 21/3
109004 Moscow
Russie
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Vira Solelh
Maurens-Scopont
81470
France
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11541 Interchange Circle South, Miramar, FL 33025, USA
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11541 Interchange Circle South, Miramar, FL 33025, USA
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904 Caribbean Drive
Sunnyvale, CA 94089
United States
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Cepheid Switzerland GmbH
Zürcherstrasse 66
8800 Thalwil
Switzerland
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Cepheid UK Ltd.
Oakley Court
Kingsmead Business Park
Frederick Place
HIGH WYCOMBE
HP11 1JU
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11541 Interchange Circle South, Miramar, FL 33025, USA
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11541 Interchange Circle South, Miramar, FL 33025, USA
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11541 Interchange Circle South, Miramar, FL 33025, USA
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Adresse
Röntgenvägen 5,
171 54 Solna,
SUÈDE
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Office Hours
Monday to Friday 9:00am to 6:00pm
Adresse
Cepheid India Pvt. Ltd
9th Floor, Paras Twin Towers
Tower B, Golf Course Road
Sec-54, Gurugram
HARYANA - 122002
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11541 Interchange Circle South, Miramar, FL 33025, USA
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TOC Ariake West Tower
3-5-7 Ariake Koto-ku
Tokyo 135-0063 Japan
Beckman Coulter K.K. Head Office
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