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Our Order Management organization is dedicated to providing prompt and efficient customer support and setting world-class service standards.

Register for MyCepheid for Complete Order Management

Your one-stop shop to easily purchase online, manage orders, track shipments, and get the instrument support you need.

 

 

Create a new MyCepheid account

 

Already have a MyCepheid account? Log in now

With a MyCepheid account, you can:

 

 

 

Purchase easily online

Find tests and collection devices, quickly add items to your cart, plan future orders, and checkout online at the new Cepheid Store.

Manage instruments

Easily view your instrument install base, view warranty details, case history, and when you should schedule your next service update.

Get expert support

Create cases, get case history, access your support team and Cepheid contacts anytime, anywhere.

Track shipments

Find on-demand shipment information including ship date, quantity, carrier, lot/batch details, expiration date, delivery date, and tracking number. Use Quick Order Check to get shipment info without logging in.

Still have questions?

Contact Order Management to place an order, request the status of an existing order, or any questions associated with your order.

Allgemeine Geschäftsbedingungen

Download the service terms of sale

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