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Order Management
Our Order Management organization is dedicated to providing prompt and efficient customer support and setting world-class service standards.
Register for MyCepheid for Complete Order Management
Your one-stop shop to easily purchase online, manage orders, track shipments, and get the instrument support you need.
Create a new MyCepheid account
Already have a MyCepheid account? Log in now
With a MyCepheid account, you can:
Purchase easily online
Find tests and collection devices, quickly add items to your cart, plan future orders, and checkout online at the new Cepheid Store.
Manage instruments
Easily view your instrument install base, view warranty details, case history, and when you should schedule your next service update.
Get expert support
Create cases, get case history, access your support team and Cepheid contacts anytime, anywhere.
Track shipments
Find on-demand shipment information including ship date, quantity, carrier, lot/batch details, expiration date, delivery date, and tracking number. Use Quick Order Check to get shipment info without logging in.
GHX Providers & Buyers
If you are a current GHX Provider/Buyer please register to be a trading partner with Cepheid today. Until your account is registered as a GHX/EDI integrated live trading partner with Cepheid, please email all future orders to cepheidorders@ghxgfax.com.
***PDF format is preferred
Want to become a GHX Provider/Buyer?
Our Order Management organization is dedicated to providing prompt and efficient support to our customers and setting the standard for world class service.
For more information about becoming a GHX Provider/Buyer, please visit the GHX website. Learn more.
For more information about becoming a GHX Provider/Buyer, please visit the GHX website. Learn more.
Still have questions?
Contact Order Management to place an order, request the status of an existing order, or any questions associated with your order.