Cepheid India Pvt. Ltd. believes in providing quality service to our customers without negatively impacting the environment. We strive to improve the environmental performance of our products throughout their life cycle by adopting best-in-class E-waste management practices.
The Cepheid India recycling program reflects our E-waste management efforts to minimize the impact of our business on the environment.
As per the E-Waste (Management) Rules of 2016, which came into force on 1st October 2016, E-Waste refers to the electrical and electronic equipment, whole or in part discarded as waste by the consumers, as well as rejects from manufacturing, refurbishment, and repair processes. E-waste contains substances that can have adverse effects on the environment as well as on human health.
Often, E-waste comprises toxic chemicals like lead, cadmium, hexavalent chromium, Polychlorinated Biphenyls (PCBs), and Polybrominated biphenyls (PBBs). If not disposed of in a scientific way, E-waste can have a detrimental impact on the environment and on human health.
Customers reach out to Cepheid Technical Support by dialling the toll-free number: 1-800-420-9099 when laptops/desktops attached to diagnostic products reach their End of Life (EOL) or when part of the product is dysfunctional.
Upon request for replacement of a dysfunctional part, or a part that needs disposal after EOL, Cepheid instructs their service provider (PISPL or DTDC) to collect the defective or EOL E-waste from the customer’s doorstep and replace the dysfunctional part with a new one, if needed.
The dysfunctional part or the E-waste (laptop/desktop) is delivered to the Cepheid Service centre at Cepheid India Pvt. Ltd., 9th Floor, Tower B, Paras Twin Towers, Golf Course Road, Sector-54, Gurugram, Haryana-122002 through courier facilities by the service provider (PISPL or DTDC).
Post receipt of the dysfunctional part or the E-waste (desktop/laptop) at the Cepheid service centre, it is picked up by authorized E-waste dismantler M/s. Green Recycling Waste management (GRWM) and delivered to their warehouse J-983, RIICO Industrial Area Chopanki, Bhiwandi, Alwar (Rajasthan) – 301019 who further have an agreement with authorized E-Waste Recycler M/s Naturevolt Recyclers India Pvt Ltd (NRIPL) to pick the E-waste from GRWM and deliver to their premises situated at Plot no. 323, Part IV, Sector 24, Faridabad, Haryana in line with requirements mandated under E-waste (Management) Rules, 2016.
For further assistance please contact us on our toll-free number (1-800-420-9099).
|Collection Centre||Cepheid India Private Limited, 9th Floor, Tower B, Paras Twin Towers, Golf Course Road, Sector-54, Gurugram, Haryana-122002|
Courier Service Provider
|E-waste Dismantler||M/s Green Recycling Waste Management, J-983, RIICO Industrial Area Chopanki, Bhiwadi, Alwar (Rajasthan) - 301019|
|E-Waste Recycler||M/s Naturevolt Recyclers India Pvt Ltd (NRIPL), Plot no. 323, Part IV, Sector 24, Faridabad, Haryana 121002|
Steps for safe movement of E-waste by Cepheid:
Cepheid developed GeneXpert® systems that come with a laptop/desktop are sold or shipped to customers or retailers.
When Cepheid products reach their EOL or part of the instrument is dysfunctional, customers reach out to Cepheid Technical Support by dialling in through the toll-free number 1-800-420-9099.
On receiving a request for replacement of a dysfunctional part or disposal of E-waste, Cepheid instructs their service provider (PISPL or DTDC) to replace and collect the E-waste from the customer’s doorstep and replace the dysfunctional part with a new one, if needed.
The dysfunctional part or the E-waste (laptop/desktop) collected is delivered to the Cepheid Service centre, 9th Floor, Tower B, Paras Twin Towers, Golf Course Road, Sector-54, Gurugram, Haryana-122002 through courier facilities by the service provider (PISPL or DTDC).
Note: Cepheid Service provider will collect only laptops/desktops connected with the GeneXpert system as these are the only E-waste from the entire product.
Post receipt of the dysfunctional part or the E-waste (desktop/laptop) at the Cepheid service centre, it is picked up by authorized E-waste dismantler M/s. Green Recycling Waste management (GRWM) and delivered to their warehouse J-983, RIICO Industrial Area Chopanki, Bhiwandi, Alwar (Rajasthan) – 301019 who further have an agreement with authorized E-Waste Recycler M/s Naturevolt Recyclers India Pvt Ltd (NRIPL) to pick up the E-waste from GRWM and deliver to their premises situated at Plot no. 323, Part IV, Sector 24, Faridabad, Haryana in line with requirements mandated under E-waste (Management) Rules, 2016.
Annexure: DTDC PAN India office addresses from 28 states along with contact name and phone number.
|SN||STATES||PRINCIPAL OFFICE ADDRESS||CONTACT PERSON||CONTACT NUMBER|
|1||ANDAMAN AND NICOBAR ISLANDS||No. 16, Basera, Dean Street, Junglighat, Port Blair - 744103, Andaman and Nikorbar||KRISHNA||7044080029|
|2||ANDHRA PRADESH||D.No.12-26/1, Enikepadu, Vijaywada, Krishna, Andhra Pradesh, 521108||RAMA KRISHNA||9346413001|
|3||ASSAM||Near Avtar Complex, Naharani Path, Last Gate, GUWAHATI - 781006 , Assam||SHUKANTANU||9435707538|
|4||BIHAR||Plot No 337, Khata 152, National Highway-30, Police Station-Agamkuan ,Ramkrishna Nagar, Jakariyapur Kumhrar , Transport Nagar, Patna, Bihar, 800007||AVINASH||8709663696|
|5||CHANDIGARH||GROUND, 1ST AND 2ND FLOOR, SCO-267, CHANDIGARH APEX, SECTOR-35D, CHANDIGARH, Chandigarh, Chandigarh, 160035||GURPREET||9316586011|
|6||CHATTISGARH||Ridhisiddhi Sadan Agraen Chowk, Opp Deshbandhu, Press Complex, Raipur, Raipur, Chhattisgarh, 492001||AJAY||8839179536|
|7||NEW DELHI||khasra no 16/6, 7 min 14 min 15 min, opposite life center academy school, telephone exchange, Road VPO, samalkha, New Delhi, Delhi, 110037||AJAY BHRDWAJ||9810408837|
|8||GOA||Kamath Tower, Behind KTC Bus Standpatto, Panjim , Goa, North Goa, Goa, 403001||SANTOSHI||9380864366|
|9||GUJARAT||10, Mill Officers Colony, B/h Old RBI, Near Time of India, Ashram Road, Ahmedabad-380009, Gujrat||PANKAJ||9067136988|
|10||HARYANA||SHOP NO- 51,52,53, OLD DELHI ROAD,OPP MARUTI UDHYOG GATE NO.2, GURGAON HARYANA 122015||HARSHIT||9019923112|
|11||HIMACHAL PRADESH||Sood Bhawan, Circular Road, Khasra No.649,Opposite- Mela Ram Petrol Pump, Cart Road, Shimla, Himachal Pradesh, 171003||RAKESH||9805092090|
|12||JAMMU AND KASHMIR||Plot No.86, Sec.4.Railway Road, Nanak Nagar, Jammu, Jammu and Kashmir - 180004||PANKAJ||9018772340|
|13||JHARKHAND||N.534, 5th Main Road, Ranchi, Ranchi, Jharkhand, 834001||SANJAY JHA||7541809038|
|14||KARNATAKA||No.269,Lahari Towers, 1st Main, Albert Victor Road, Chamrajpet, Bangalore-560018(KA)||SATYA||9949849464|
|15||KERALA||2nd Floor, Near KIMS Hospital, Kummanchery Building, Pathadippalam, Changampuzha Nagar PO, Edappally, Ernakulam, Kerala, 682033||SHANKAR||9513878988|
|16||MADHYA PRADESH||Ground Floor, 26, Scheme No 54- PU-3, Commercial Bhamori, AB Road,, Indore, Indore, Madhya Pradesh, 452010||TEJKUMAR||9893744278|
|17||MAHARASHTRA||Plot No.14, Western Express Highway, Nr.Virvani Indl. Estate, Vijayanagar, Dindoshi, Goregaon, Mumbai City, Maharashtra, 400063||SATISH||8451003236|
|18||ODISHA||Plot No 65, Sector-A, Zone-D, Mancheswar Industrial Estate, Bhubaneswar, Odisha, Khordha, Odisha, 751010||SANJAY||7978077179|
|19||PUDUCHERRY||188/1, Next to Bakia Mahal Mettupalayam Signal, Vazhudavur Road, Muthirapalayam, Pondicherry, Puducherry, 605009||KANAGALA
|20||PUNJAB||B-XVII/2820/3B, Opp. Atam Park, Jammu Colony, Link Road, Ludhiana, Ludhiana, Punjab, 141003||JYOTI||1615055538|
|21||RAJASTHAN||256 and 256A, RIICO Indl.Area, Mansarovar, Jaipur, Rajasthan, 302020||LALIT||6366530869|
|22||SIKKIM||major building opposite ITBP gate, metro point, , tadong, gangtok, East Sikkim, Sikkim, 737102||THRITHAN
|23||TAMIL NADU||B14, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai, Tamil Nadu, 600032||GAYATRI||7358714829|
|24||TELANGANA||H No - 1-11-249/A, Opp Pantaloons, Shyamlal Building, Begumpet, Hyderabad - 560016||ARSHAD||9700818600|
|25||TRIPURA||44 Hari Ganga Basak Road, Pranab Bhavan, Near Chandana Hotel , Agartala-799001 , Tripura||UTTAMDAS||9863050551|
|26||UTTAR PRADESH||A-7, SECTOR - 7, NOIDA, Gautam Buddha Nagar, Uttar Pradesh, 201301||SANGAM||9871113429|
|27||UTTARAKHAND||Plot No-138K, Shri Ram Tower, GMS Road, Mauza Sewlakalan, Dehradun, Uttarakhand, 248001||MANISH||8859751930|
|28||WEST BENGAL||DTDC Bhavan, 404/405, Kaji Nazrul Islam Sarani, VIP Road, Raghunathpur, KOLKATA - 700059 , West Bengal||SHANTANU||8420132383|